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Make sure you get and photograph a receipt for your set-top return, and check your future bills for the credit for using your own device! Or, you can make an in-person return at an Xfinity store location near you.

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You can initiate a TV Box return online, and send back your set-top TV Box device back via a UPS drop-off location with a prepaid label. Step 3: Return your TV Boxes to an Xfinity Retail Location

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Step 2: Connect your New Xfinity TV DeviceĬonnect your new Xfinity TV partner device to your Xfinity WiFi, make sure your firmware is up to date, and install the Xfinity Stream app on that device to log in and activate. However, video services that are delivered over the Internet, like TV Everywhere content accessed through the Xfinity Stream app and web portal or content from NBC.com or the NBC and NBC Sports apps, are treated exactly the same way as any other Internet-delivered services, like Netflix, Hulu, or Amazon, and are subject to any data usage plans that might apply. The service delivered through the Xfinity Stream app is not an Internet service, so our data usage plans don’t apply.

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The goal of using the app on your Partner Device is to give you more options outside of our rented TV Boxes to access your full TV service within your home. As noted, all can be used with Xfinity Stream’s live TV and cloud DVR (if needed).Īnd, even better, according to Xfinity, usage of these partner devices does not count against your monthly internet data usage allotment, in most use cases:ĭoes streaming using the Xfinity Stream app on a Partner Device count against my Internet data usage?

Roku Streaming Stick 4K and Roku Streaming Stick 4K+Īmazon Fire TV is now compatible as well.Ī number of specified LG and Samsung smart TVs are considered compatible partner devices too, but that’s harder to line up.

Step 1: Purchase a Compatible Xfinity TV DeviceĪt the time of publish, it looks like a number of Roku devices are considered compatible Xfinity TV devices, including the following: After logging into the account (and clicking on “ TV Equipment“), and “Edit” next to my TV Box, I found this:Ĭlick on the “I’ll watch on Xfinity Stream” box and you can get rid of your TV Box and DVR fees by switching to Xfinity stream and a 3rd party device, using the following steps:

He did note, however, that I could get rid of that fee if I replaced the Xfinity TV Box with my own customer owned-partner device and use the Xfinity Stream app (which includes live TV and cloud DVR). In speaking with the Xfinity loyalty/retention specialist, I (unsuccessfully) tried to negotiation away the now $8.50 TV Box fee.

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How to Replace an Xfinity TV Box with your Own But where things get even more interesting is that I found out in the price negotiation that similar to replacing an Xfinity modem with your own in order to get rid of the Xfinity modem fee (now $168/year!), you can also do the same with Xfinity TV boxes and DVRs (now $102/year for the first device and $90 for each additional device in the home!).

Update: Comcast Xfinity raised the “TV Box fee” from $5 to $7.50 per month, per device, starting in January of 2021 and later to $8.50 per month for the first device. Post new contract negotiation, the HD fee was gone and if I limited my DVR storage to 20 hours (the current maximum for cloud DVR), I could pay just $5 for the DVR to be downgraded to a set-top “TV Box” designation, as shown on my new bill: At the end of my contract, I had been charged a $9.95 “HD Technology Fee” and $10 “Anyroom DVR Service” fee for my use of an Xfinity X1 DVR device: What I discovered in the negotiations, is that Xfinity had changed a few things in its pricing structure on HD and DVR fees. The heirloom grandfather clock isn't connected so it's got to go.Having AT&T U-Verse fiber recently launch in my neighborhood could have helped with those negotiations, as I was offered new customer pricing for a fresh a 2-year contract. Armed with her clipboard and efficiency, Amy leads this family through their house pointing out that all of their devices that are connected to the internet are protected by XFINITY xFi. Marketing Stack Integrations and Multi-Touch AttributionĪmy Poehler is here for the home network inspection.Real-Time Ad Measurement Across Linear and CTV.There's a Better Way to Measure TV & Streaming Ad ROI Spend 🔒 TV Impressions 🔒 National Impressions 🔒 Local Impressions 🔒

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